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FAQs

CUSTOMER SERVICE

How do I contact Customer Service?

Please call our Customer Service team at 1-800-280-7163 or email us at customerservice@ladders.com. Hours of Operation are Mon-Fri: 7:00am – 5:00pm MST.

BILLING

Do I have to pay sales tax?

Sales tax is charged only on orders shipped to Utah at 6.85%, Nevada at 8.1%

What forms of payment do you accept?

We accept Visa, MasterCard, Discover Card or American Express.

How does the multi-payment option work?

Expense of the ladder is divided into 4 equal payments charged at 30 day intervals. Please be aware that accessories and sales tax are billed in full at the time that the order is shipped. Please allow 20 business days for delivery when paying in four equal payments.

ORDERING

Where can I get parts for my Little Giant Xtreme?

To order parts, please call our Customer Service team at 1-800-280-7163. Hours of Operation are Mon-Fri: 7:00am – 5:00pm MST.

What’s included with my purchase?

Every Little Giant Xtreme ladder includes FREE with every purchase a Comfort Step™, AirDeck™ workstation, Tip & Glide™ Wheel Kit, user-friendly Rock Locks™, flared legs, and the stronger, safer Quad-Lock™ hinges.

All ladders and accessories are shipped FREE of charge using FedEx Ground.

Plus you'll also receive our lowest price guarantee, 60-day money back guarantee and a lifetime warranty!

Do I get the plank with the ladder?

The Work Plank is an additional accessory that does not come with the ladder but is available for purchase.

Do I get the trestle brackets with the ladder?

Yes, the trestle brackets are included with your purchase of a Little Giant Xtreme ladder from this website.

SHIPPING

Do you ship to my location?

Free shipping is only available on orders within the contiguous United States (excluding Alaska and Hawaii). Call customer service at 1-800-280-7163 to arrange special shipments to Hawaii, Alaska, and Puerto Rico. We are unable to drop ship to Canada or Mexico.

How do I know when my order has shipped?

All items are shipped via FedEx Ground. You will receive an email directly from FedEx when you order has been shipped along with a tracking number.

How long will it take to receive my order?

Depending on your location in the United States it can take anywhere from 4-7 business days for most single pay orders. Please allow for 5-10 days on 4-pay orders. Orders for the east coast generally take longer to arrive than orders for the west coast.

I only received one box. Where are my other items?

It is not uncommon for some of the boxes to get separated during shipping so please allow 2-3 business days between deliveries. If you have not received all of your items within that time frame please contact our Customer Service at 1-800-280-7163.

Do you ship to a P.O. Box?

No, we do not ship to PO Boxes. We only ship to physical addresses.

Do I have to pay Shipping & Handling?

No, not in the contiguous 48 states (AK, HI or PR will pay additional shipping & handling charges).

Which state will my order ship from?

Your order will ship out of our factory in Springville, Utah (USA).

How is the Little Giant Xtreme shipped?

Standard shipping is FedEx ground

PRODUCT

What is the Little Giant Xtreme ladder?

The Little Giant Little Xtreme is the safest, strongest, and most versatile ladder in the world. As the new flagship product of Little Giant Ladder Systems, it boasts several new patents and innovations that will help people get their jobs done faster and safer.

What makes the Little Giant Xtreme ladder unique?

Versatile and easy to use in multiple positions and heights, the Little Giant Xtreme easily converts to a stable, wide-flared extension ladder, a multiple-height A-frame stepladder, a 90-degree ladder, a staircase ladder, and a time-saving trestle-and-plank scaffolding system. Forty years of innovative engineering has made the Little Giant Xtreme the finest ladder in the world.

Who should purchase a Little Giant Xtreme ladder?

DIY homeowners, general contractors, painters, HVAC specialists, window cleaners, facility maintenance professionals, roofing contractors, landscapers and home decorators are among the many people who will now be able to use the right ladder for the job every time and feel safe and secure.

Where can I download a product manual?

Download the Little Giant Xtreme ladder product manual here.

What are the specs for each ladder?

Click here to see our Spec Chart that outlines costs, weights, extension heights, a-frame heights, and more.

How do the optional ratchets work?

Now you can work safely – even on uneven terrain – thanks to the all-new optional Little Giant Ratchet Levelers. The Dual Ratchet Levelers are installed at the factory and offers hands-free options to provide up to 8.5 inches of leveling adjustment on each leg. Simply push the levelers with your toe for a simple, stable setup.

Where are these ladders manufactured?

All models of the Little Giant Xtreme are designed and engineered in the United States. Made in China.

What is the AirDeck™ workstation?

The AirDeck™ workstation includes a utility tray and safety handrail so the user has a secure handhold at the top of the ladder.

What is the price of the Little Giant Xtreme?

Without the Dual Built-In Ratchets:
The 17-foot model has an infomercial price of $359.80, the 22-foot model is $399.96, and the 26-foot model is $459.80.

With the Dual Built-In Ratchets:
The 17-foot model has an infomercial price of $419.79, the 22-foot model is $459.95, and the 26-foot model is $519.96.

Do I need two ladders to use the Little Giant Plank?

No, you do not. Since one Little Giant Xtreme ladders pulls apart to form two scaffold trestles, you can add the Little Giant Work Plank (sold separately) to form a convenient scaffolding system.

How do I set up the ladder for use with scaffolding?

  1. Remove the outer sections.
  2. Attach the trestle brackets.
  3. Insert the plank at desired height.

Download the product manual for photos of each step.

What are all of the configurations of the Little Giant Xtreme?

The model 17 offers 24 unique configurations, model 22 offers 33 unique configurations, and the model 26 offers 43 unique configurations.

For example the model 17 converts to 4 A-Frame positions, 7 extension heights, 4 scaffolding levels, 3 90-degree configurations, and 6 staircase heights.

Do your ladders meet OSHA and ANSI Standards?

Little Giant Xtreme ladders exceed all OSHA and ANSI standards.

WARRANTY

What are the warranties on Little Giant Xtreme products?

  • Little Giant Xtreme Ladders (All models) - Limited Lifetime Warranty
  • Work plank - 1 year warranty
  • Work platform - 1 year warranty
  • Ladder rack - 1 year warranty
  • AirDeck - 1 year warranty

RETURNS

If I return the ladder, will you reimburse me for the shipping costs?

No. The customer is responsible for all return shipping costs.

What if I don't like the ladder, can I return it?

LittleGiantXtreme.com offers a 60-Day return policy on all products. If you decide the Little Giant Xtreme Ladder or any accessories are not for you, please contact our customer service department at 1-800-280-7163 to receive a return merchandise authorization number. Your product will need to be returned in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price will be issued within 10 working days.